Policies and Procedures

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​Bergmann Center Inc., achieves the highest standards across all programs and facilities by implementing comprehensive written policies and procedures, and by strictly adhering to Medicaid, MDHHS, HIPAA, and other applicable regulations. These standards guide our operations, protect individual rights, and ensure consistent, high-quality service delivery.

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Every team member receives thorough onboarding and ongoing training in Bergmann Center’s policies and procedures, as well as required safety, health and related medical training, such as CPR/First Aid Certification. This ensures that our services not only meet—but exceed—local, state, and federal requirements.

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Our policies reflect our values: dignity, safety, inclusion, and excellence. They are the framework through which we build trust, protect individuals, and deliver care that empowers.

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Bergmann Center, Inc. maintains a rigorous process of evaluation, staff training, and continual review to ensure our policies and procedures reflect the highest standards of care, safety, and accountability.

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Critical Policies

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Bergmann Center, Inc. maintains a rigorous process of evaluation, staff training, and continual review to ensure our policies and procedures reflect the highest standards of care, safety, and accountability. These policies are essential to maintaining our CARF accreditation and complying with Medicaid, MDHHS, HIPAA, and other regulatory requirements. Every team member receives comprehensive onboarding and ongoing training to ensure consistent, high-quality service delivery across all programs. In our commitment to transparency, we publish the following key policies that directly impact the individuals we serve. The following are available resources upon request:

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• Accessibility Standards

• Confidentiality and HIPAA Regulations

• Privacy Policy

• Recipient Rights (in compliance with Medicaid regulation and North Country Community Mental Health Recipient Rights Policy)

 

For a full list of policies or to request a specific document, please contact the Chief Executive Officer.

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